FAQ
1.Are your products vegan and cruelty-free?
Yes! All of our products are 100% vegan and cruelty-free. We do not test on animals, and we ensure that our products are made with only plant-based ingredients, free from animal-derived substances.
2. How can I place an order?
Browse our website and select the products you want.
Add items to your cart by clicking "Add to Basket."
Once you're ready to check out, click on the shopping cart icon and follow the checkout instructions.
Provide your shipping information and payment details.
Confirm your order, and we’ll send you an order confirmation email.
- What are your shipping charges?
UK Shipping:
Free shipping on orders over £50.
A £4.99 shipping fee applies to orders under £50.
Next-day delivery is available for a £6.99 fee.
International Shipping:
Shipping rates depend on the destination country and will be calculated during checkout.
For more details on shipping, please refer to our Shipping and Returns Policy.
4. How long will it take to receive my order?
UK Orders: Orders are typically processed and shipped within 1-2 business days. Delivery typically takes 2-5 business days, depending on the shipping option selected.
5.Can I track my order?
Yes! Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your delivery.
6.What if my order is damaged or defective?
We take great care to ensure that all products are delivered in perfect condition. However, if you receive a damaged or defective item, please contact us within 14 days of receiving your order at info@naturabloom.com. Include a photo of the damage or defect, and we will provide instructions on how to proceed with a replacement or refund.
7.Are your products environmentally friendly?
Yes, all of our products are made with eco-friendly ingredients and packaging. We are committed to sustainability, and our products are free from harmful chemicals. Our packaging is recyclable or made from sustainable materials whenever possible. We also encourage our customers to recycle their product packaging after use.
8.Can I cancel my order after it has been placed?
If you wish to cancel your order, please contact us as soon as possible at info@naturabloom.com. If your order hasn’t been processed yet, we’ll do our best to cancel it. However, once the order has been shipped, you will need to follow our returns process.
9.Do you offer refunds?
Yes, we offer refunds for items returned within 14 days of purchase. Refunds will be issued to the original payment method, excluding the cost of shipping. If you cancel an order but fail to return the items within 5 working days, we may withhold the refund.
10.Where can I find information about your recycling practices?
We’re passionate about sustainability! Please visit our Recycling Advice page for tips on how to recycle our products and packaging properly.
11.Are there any discounts or promotions available?
We occasionally offer special promotions and discounts to our customers. To stay updated on the latest offers, sign up for our newsletter or follow us on our social media channels.
12. How can I leave a review for a product?
We love hearing feedback from our customers! After making a purchase, you’ll have the option to leave a review on the product page. Your review helps others make informed decisions and allows us to continue improving our products.
13.Still have questions?
Feel free to contact us, and we'll be happy to assist you.
14. Which payment methods do you accept?
We accept Visa Credit, Visa Debit, Mastercard, Amex, Apple Pay, Google Pay for online payments. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
